Privacy Policy
Your privacy is important to us. This policy explains how cleanforce24 collects, uses, and protects your personal information.
Last updated: January 2024
Introduction
At cleanforce24, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanforce24.cc and use our cleaning services.
By using our services or accessing our website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services or website.
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request our cleaning services through our website or phone
- Schedule appointments or consultations
- Create an account or user profile
- Subscribe to our newsletter or marketing communications
- Contact us with questions, complaints, or feedback
- Participate in surveys or promotional activities
Types of Personal Information
Contact Information
- Full name
- Email address
- Phone number
- Postal address
Service Information
- Property address for cleaning
- Property type and size
- Preferred cleaning schedule
- Special requirements or preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Device identifiers and technical information
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Scheduling and managing cleaning appointments
- Providing customer support
- Processing payments and invoices
- Delivering our cleaning services
Communication
- Responding to inquiries and requests
- Sending service confirmations and updates
- Providing important service notifications
- Marketing communications (with consent)
Business Operations
- Improving our services and website
- Analyzing usage patterns and trends
- Quality assurance and training
- Compliance with legal obligations
Legal Protection
- Protecting against fraud and abuse
- Enforcing our terms of service
- Resolving disputes
- Complying with applicable laws
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software, and customer management systems. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities. This includes situations where disclosure is necessary to comply with legal processes, enforce our terms of service, or protect the rights, property, or safety of our company, users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and provide you with the opportunity to opt out if required by applicable law.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your information.
Regular Updates
Our security systems are regularly updated to protect against emerging threats.
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you use to access our services.
In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Access and Portability
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format.
Request your dataCorrection and Updates
You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you.
Update your informationDeletion
You have the right to request that we delete your personal information, subject to certain legal limitations and retention requirements.
Request deletionMarketing Communications
You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
Manage preferencesCookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us provide and improve our services.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use, please refer to our Cookie Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purpose for which it was collected.
Customer Information
We retain customer information for the duration of our business relationship and for a reasonable period afterward to comply with legal obligations and resolve disputes.
Typically 7 years after the last service interaction
Website Data
Website usage data and analytics information are retained for a limited period to improve our services and understand user patterns.
Typically 2 years from collection
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. We ensure that any such transfers comply with applicable data protection laws and provide adequate protection for your personal information.
Safeguards for International Transfers
- We use appropriate safeguards such as standard contractual clauses
- We ensure recipients are bound by equivalent data protection obligations
- We implement technical and organizational security measures
- We provide you with information about these transfers upon request
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:
Address
Bolevecká 12, 301 00 Plzeň, Czech Republic
Phone
+420 724 508 088Business Hours
Monday - Friday: 8:00 - 18:00